1. General provisions
1.1. This offer (the «Offer») is addressed to natural persons applying the special tax regime «Professional Income Tax», individual entrepreneurs and legal entities (each a «Specialist») who wish to provide consulting services to clients via the DealApp (Дилап) service (the «Service»).
1.2. The Operator of the Service is DILAP Limited Liability Company (ООО «ДИЛАП») (the «Operator»).
1.3. Under the Offer, the Specialist instructs the Operator, for a fee, to provide access to the Service, list the Specialist’s profile in the catalogue, arrange bookings and communication with clients, and accept payment from clients for the Specialist’s services and transfer it to the Specialist (agency agreement).
1.4. Acceptance of the Offer means registration in specialist mode with confirmation of consent to the Offer.
2. Verification
2.1. Before the first payout, the Specialist undergoes verification: the Specialist provides their legal status (self-employed, individual entrepreneur or LLC), INN (taxpayer ID), and bank details (BIC, settlement account). For self-employed persons, their status as payers of professional income tax is checked.
2.2. The Specialist’s profile is reviewed by the Operator’s moderator. The Operator may request documents confirming education, qualifications or a licence if required by the area of consultation.
2.3. If a fee is charged for verifying the details, its amount is shown in the app before payment.
3. Profile, tariffs and schedule
3.1. The Specialist completes the profile independently and is responsible for the accuracy of the information.
3.2. The Specialist independently sets tariffs (per-minute, 30 minutes, 60 minutes, subscription), communication formats (video, audio, chat) and prices within the range shown in the app.
3.3. The Specialist maintains a schedule and chooses the free cancellation window for clients: 1, 12 or 24 hours.
4. Provision of services
4.1. The Specialist provides consultations in person, joins consultations on time, and complies with professional ethics and the law.
4.2. The Specialist does not provide services that require an in-person appointment or a licence the Specialist does not hold, and does not make medical diagnoses remotely where this is prohibited by law.
4.3. The Specialist may not offer clients payment that bypasses the Service.
4.4. If the Specialist does not join a consultation within 10 minutes of its start or cancels the booking, the client is refunded the full amount of the hold.
5. Settlements, the Operator’s fee and payouts
5.1. The client’s payment for a consultation is received by the Operator as the Specialist’s agent. After the consultation is completed, the amount is credited to the Specialist’s balance less the Operator’s fee (commission).
5.2. The commission rate is shown in the app and applies as at the time the payment is charged to the client. The Operator notifies the Specialist of any change in the commission rate in advance, at least 7 days beforehand.
5.3. Payouts are made to the Specialist’s bank details automatically when a threshold is reached or on request. The minimum amount and payout terms are shown in the app.
5.4. The Specialist independently fulfils their tax obligations. A self-employed Specialist issues receipts in accordance with Federal Law No. 422-FZ «On Conducting an Experiment to Establish the Special Tax Regime “Professional Income Tax”», unless the receipt is issued through the Operator’s payment partner.
5.5. Compensation for late cancellation or a no-show by a client is credited to the Specialist in accordance with the Cancellation and Refund Rules.
5.6. The agent’s report is generated in the app. If the Specialist does not submit objections within 5 business days, the report is deemed accepted.
6. Reviews and moderation
6.1. Clients leave reviews after consultations have taken place. The Specialist may challenge a review that violates the rules of the Service.
6.2. The Operator may hide or block the Specialist’s profile in the event of a breach of the Offer or the law, or following client complaints. Upon blocking, future bookings are cancelled and clients’ holds are returned.
7. Personal data and confidentiality
The Specialist undertakes to keep confidential any information about clients obtained during consultations and to use it solely for providing the service. The Specialist’s personal data is processed in accordance with the Personal Data Processing Policy.
8. Term and termination
8.1. The agreement is concluded for an indefinite term. The Specialist may withdraw from the agreement by deleting the specialist profile, provided that all paid consultations have been completed and settlements have been made.
8.2. The Operator may amend the Offer by notifying the Specialist at least 7 days in advance.
9. Disputes
Disputes are resolved through negotiation and, failing agreement, in the court at the Operator’s location.
Operator details
- Service operator
- Общество с ограниченной ответственностью «ДИЛАП»
DILAP Limited Liability Company (official name in Russian) - OGRN
- 1242400023370
- INN / KPP
- 2465364170 / 246501001
- Registered address
- Красноярский край, г. Красноярск, ул. 9 Мая, д. 69, кв. 60
- Bank details
- Account 40702810931000069935, BIC 040407627
- Phone
- +7 996 055-00-56
- [email protected]