1. General provisions
1.1. This offer (the «Offer») is addressed to any natural person with full legal capacity (the «Client») and sets out the terms for receiving paid consultations from specialists (each a «Specialist») using the DealApp (Дилап) mobile app and website (the «Service»).
1.2. The Operator of the Service is DILAP Limited Liability Company (ООО «ДИЛАП») (the «Operator»). The Operator’s details are given at the end of this document.
1.3. Consulting services are provided by the Specialist. The service agreement is concluded between the Client and the Specialist. The Operator provides the Service (catalogue, booking, communication, wallet) and accepts payment for the Specialist’s services, acting on the Specialist’s instructions as an agent.
1.4. Acceptance of the Offer means registration in the Service with confirmation of consent to the Offer. Payment for a consultation confirms consent to the terms of the Offer as in force at the time of payment.
1.5. Consultations in the Service are not emergency medical, psychological or legal assistance. If there is a threat to life or health, call 112.
2. Definitions
- Consultation — a communication session between the Client and the Specialist via video, audio or chat.
- Tariff — the payment terms for a consultation set by the Specialist: per-minute, 30 minutes, 60 minutes, or a subscription.
- Wallet — the Client’s internal balance in the Service, which records funds paid in advance for consultations. The Wallet is not an electronic means of payment.
- Hold — a portion of the Wallet funds blocked to pay for a specific consultation.
- Free cancellation window — the period before the start of a consultation set by the Specialist (1, 12 or 24 hours); a booking cancelled before this window begins may be cancelled without any deductions.
3. Registration and account
3.1. To book and pay, the Client registers using a phone number. The Client undertakes to provide accurate information and not to give third parties access to the account.
3.2. The Client may enable anonymous mode: the Specialist will be shown a pseudonym instead of the Client’s name and photograph. The Operator stores the Client’s data in accordance with the Personal Data Processing Policy.
4. Choosing a specialist and booking
4.1. The Client chooses a Specialist independently or with the help of the AI assistant Lucy. Lucy’s recommendations are for reference only and do not constitute a consultation.
4.2. The Client may book an available time slot in the Specialist’s schedule or contact the Specialist immediately if the Specialist is online.
4.3. Information about the Specialist (education, experience, areas of practice) is provided by the Specialist. The Operator verifies the Specialist’s legal status and details but does not guarantee the outcome of a consultation.
5. Price and payment procedure
5.1. The price of a consultation is set by the Specialist. The price is shown in roubles (RUB, ₽) on the Specialist’s profile card before the booking is made.
5.2. The Client tops up the Wallet with a bank card or via SBP (Faster Payments System). Payments are accepted via the YooKassa payment service. Cash receipts are issued in accordance with Federal Law No. 54-FZ «On the Use of Cash Registers».
5.3. When a booking is made or a call starts, the cost of the consultation is held in the Wallet: for fixed tariffs, the full price; for the per-minute tariff, the cost of the minimum number of minutes shown in the app.
5.4. After the consultation, the cost of the time actually used is charged according to the tariff: under the per-minute tariff, for each minute started; under a fixed tariff, the tariff price. The remainder of the hold is returned to the Wallet.
5.5. Under the per-minute tariff, the hold increases during the call as the conversation continues. If funds are insufficient, the Service warns the Client and offers to top up the Wallet; when the balance reaches zero, the call ends.
5.6. The Client may withdraw the unused Wallet balance to a bank card or bank account in the manner described in the app, within up to 10 business days.
6. Cancellation and refunds
6.1. The rules for cancelling bookings, deductions for late cancellation and no-shows, and refunds are set out in the Cancellation and Refund Rules, which form part of the Offer.
6.2. If a consultation does not take place through the fault of the Specialist or due to technical reasons on the Service’s side, the hold is returned to the Wallet in full.
7. Rights and obligations
7.1. The Client undertakes to observe standards of conduct, not to insult the Specialist, not to disseminate prohibited information, and not to record a consultation without the Specialist’s consent.
7.2. The Client may leave a review of the Specialist after a consultation has taken place. The Operator may hide reviews that violate the law or the rules of the Service.
7.3. The Operator may restrict access to the Service in the event of a breach of the Offer.
8. Liability
8.1. The Specialist is responsible for the quality and content of the consultation. The Operator is responsible for the operation of the Service and the accuracy of settlements.
8.2. The Operator is not liable for decisions made by the Client on the basis of a consultation.
9. Claims and disputes
9.1. Claims are to be sent to the email address given in the Operator’s details or via the «Support» section of the app. The response time is 10 business days.
9.2. Disputes are resolved in accordance with the procedure established by the legislation of the Russian Federation, with due regard to consumer rights.
10. Amendments to the Offer
The Operator may amend the Offer by publishing a new version on this page. Amendments do not apply to consultations paid for before the new version is published.
Operator details
- Service operator
- Общество с ограниченной ответственностью «ДИЛАП»
DILAP Limited Liability Company (official name in Russian) - OGRN
- 1242400023370
- INN / KPP
- 2465364170 / 246501001
- Registered address
- Красноярский край, г. Красноярск, ул. 9 Мая, д. 69, кв. 60
- Bank details
- Account 40702810931000069935, BIC 040407627
- Phone
- +7 996 055-00-56
- [email protected]